{"product_id":"watchguard-gold-support","title":"WatchGuard Gold Support Renewal\/Upgradefor Firebox","description":"\u003cp\u003eKeep your network security appliance covered with \u003cstrong\u003eWatchGuard Gold Support\u003c\/strong\u003e, the \u003cstrong\u003eGold Support renewal\/upgrade for the WatchGuard Firebox\u003c\/strong\u003e. Gold Support lifts your appliance above the Standard Support level, giving you faster targeted response times when a high-priority issue strikes, along with \u003cstrong\u003e24x7 technical support\u003c\/strong\u003e, \u003cstrong\u003eadvance hardware replacement\u003c\/strong\u003e and ongoing \u003cstrong\u003esoftware updates\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003eWatchGuard's support programme is designed for organisations securing their network with limited resources. Where Standard Support targets a 4-hour response for high-priority cases, \u003cstrong\u003eGold Support targets a 1-hour response for high-priority cases\u003c\/strong\u003e, with a live call response for critical cases.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 technical support\u003c\/strong\u003e with an unlimited number of support cases per annual subscription\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFaster targeted response times\u003c\/strong\u003e: live call for critical cases, 1 hour for high-priority and 4 hours for medium and low-priority cases\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdvance hardware replacement\u003c\/strong\u003e to minimise downtime if a fault is identified\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware updates and patches\u003c\/strong\u003e, plus new feature releases, while your subscription is active\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBroadcast updates and alerts\u003c\/strong\u003e to keep you informed\u003c\/li\u003e\n\u003cli\u003eAccess to product documentation, technical training materials and the moderated customer forum\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMulti-year renewal term\u003c\/strong\u003e options for the Firebox appliance\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eIdeal for\u003c\/strong\u003e: IT managers, MSPs and small-to-medium businesses running a WatchGuard Firebox who need quicker escalation and priority response than Standard Support provides.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCompatible Products\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWatchGuard Firebox T Series, M Series and Virtual Fireboxes (as listed) \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eImportant Lifecycle Information\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWatchGuard's End of Life Policy specifies when different Firebox appliances reach End of Sale and End of Life. Although renewal SKUs remain available in the final year, services will not extend beyond the End-of-Life date. Please plan your renewal terms according to WatchGuard's recommended migration path for your specific appliance.\u003c\/p\u003e\u003cp\u003eThe Tech Geeks can help you with this so please reach out.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFAQs\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat is the difference between Standard and Gold Support?\u003c\/strong\u003e\u003cbr\u003eBoth include 24x7 support, unlimited cases, software updates and advance hardware replacement. Gold Support improves the targeted response time, with 1 hour for high-priority cases compared with 4 hours on Standard.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes Gold Support include advance hardware replacement?\u003c\/strong\u003e\u003cbr\u003eYes. Advance Hardware Replacement is included with Standard, Gold and Platinum support levels.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs there a limit on the number of support cases?\u003c\/strong\u003e\u003cbr\u003eNo. Each annual subscription includes an unlimited number of support cases.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes Gold Support include a Technical Account Manager?\u003c\/strong\u003e\u003cbr\u003eNo. A Technical Account Manager and quarterly account reviews are part of Platinum Support, not Gold.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWill this renewal work beyond my Firebox End of Life date?\u003c\/strong\u003e\u003cbr\u003eNo. Services will not extend beyond the End-of-Life date, even if the renewal term would otherwise run longer.\u003c\/p\u003e","brand":"WatchGuard","offers":[{"title":"T15 \/ 1 Year","offer_id":63414283042956,"sku":"WGT15261","price":163.61,"currency_code":"AUD","in_stock":true},{"title":"T15 Wireless \/ 1 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