UICARE-AI-Key-D - Ubiquiti UI Care Extended 5-Year Warranty for AI Key

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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Protect your investment with the Ubiquiti UI Care Extended 5-Year Warranty (SKU: UICARE-AI-Key-D), specifically designed for the AI Key edge AI appliance. This comprehensive extended coverage plan transforms your standard warranty into a premium five-year protection programme, ensuring your critical UniFi Protect infrastructure remains operational with priority support and faster replacement services.

The UI Care programme provides peace of mind for businesses and security professionals who rely on their AI Key for advanced threat detection and AI-driven security monitoring. With priority RMA processing and advance replacement services, you'll receive your replacement device before returning your original unit, minimising downtime in mission-critical environments.

Key Features

• Five-year extended warranty coverage for AI Key devices
• Advance replacement service – receive your replacement before inspection
• Priority RMA processing with expedited handling end to end
• Prepaid return shipping label included for hassle-free returns
• Next business day replacement delivery available
• Unlimited RMA requests throughout the coverage period
• Must be purchased at the time of AI Key purchase

Ideal for: Security integrators, businesses, and organisations requiring extended protection and minimal downtime for their UniFi Protect AI Key edge appliances.

Compatible Products

AI Key (AI-Key) – This UI Care plan provides dedicated coverage for the AI Key, the advanced edge AI appliance that enhances UniFi Protect deployments with proactive threat detection, NeXT AI natural language search, AI alerts, speech transcription, and image enhancement capabilities, processing up to 1,800 smart detection events per hour.

Important: UI Care plans must be purchased at the time of the corresponding product's purchase and cannot be retroactively added. Products purchased without UI Care are eligible for standard RMA service only.