UICARE-EAV-Fiber-D - Ubiquiti UI Care for Enterprise Audio/Video Fiber Switch

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The UICARE-EAV-Fiber-D is Ubiquiti's UI Care extended warranty and protection plan designed specifically for the Enterprise Audio/Video Fiber (EAV-Fiber) switch. This premium service extends your replacement protection to five years and delivers exclusive benefits that ensure your critical audio/video infrastructure remains operational with minimal downtime.

UI Care transforms the standard warranty experience by prioritising your support tickets from start to finish. When issues arise, your replacement ships before inspection, meaning you receive your new device as soon as the next business day—without waiting for verification of the faulty unit. This advanced replacement service keeps your enterprise AV network running smoothly.

Key Features:

• Five-year extended coverage for your EAV-Fiber switch
• Replacement ships before inspection – receive your new unit first, then return the faulty device
• Priority support with RMA tickets prioritised end to end
• Prepaid return shipping included – free, no-hassle returns with included shipping labels
• Faster replacement delivery – as soon as the next business day
• Peace of mind for mission-critical professional audio/video installations

Ideal for: Broadcast facilities, live event venues, production studios, corporate AV installations, and any professional environment deploying the EAV-Fiber switch where downtime cannot be tolerated and rapid replacement is essential.

Compatible Products:

Enterprise Audio/Video Fiber (EAV-Fiber): This UI Care plan is specifically designed for the EAV-Fiber, Ubiquiti's enterprise audio/video switch featuring 20 × 10G SFP+ ports and 2 × 100G QSFP28 uplinks with support for PTP timing, SMPTE ST 2110, SDVoE, and AES67 audio standards.

Enterprise Audio/Video XG 24 PoE (EAV-XG-24-PoE): For customers also running the EAV-XG-24-PoE switch, a separate UI Care plan is available to provide the same level of protection for your PoE-enabled enterprise AV infrastructure.

Enterprise Audio/Video Bridge (EAV-Bridge): Extend protection across your entire AV-over-IP ecosystem with UI Care coverage available for EAV-Bridge transceivers that work alongside your EAV-Fiber switch.

With the UICARE-EAV-Fiber-D, you're investing in reliability and rapid response for your professional audio/video network. Ubiquiti's UI Care programme ensures your enterprise-grade switching infrastructure receives the priority treatment it deserves, keeping your broadcast, production, or live event operations running without interruption.