UICARE-EAV-XG-24-PoE - Ubiquiti UI Care for Enterprise Audio/Video XG 24 PoE Switch

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The UICARE-EAV-XG-24-PoE is Ubiquiti's UI Care extended warranty service that extends replacement protection to five years for the Enterprise Audio/Video XG 24 PoE switch (model EAV-XG-24-PoE). This premium support service provides peace of mind and comprehensive coverage for your critical audio/video networking infrastructure.

UI Care is designed for professionals and organisations that require maximum uptime and priority support for their mission-critical network switching equipment. With UI Care, you receive your new replacement as soon as the next business day, ensuring minimal disruption to your broadcast, production, or professional A/V operations.

Key Features

• 5-Year Extended Coverage: Coverage begins on the later of the purchase date or the 31st day after product purchase and continues for five years
• Replacement Before Return: Receive your replacement before Ubiquiti receives your return, minimising downtime
• Next Business Day Delivery: Priority shipping ensures rapid replacement
• Prepaid Return Shipping: Your replacement comes with a prepaid shipping label to ensure a free, no-hassle return
• Priority RMA Processing: Your support tickets receive end-to-end prioritisation
• Device-Specific Coverage: Coverage is exclusively limited to the specific model and MAC ID of the device and is non-transferrable

Ideal for: Professional audio/video facilities, broadcast studios, live event venues, post-production houses, universities, corporate enterprises, and any organisation requiring enterprise-grade network reliability and superior support for their 10G PoE+++ switching infrastructure.

About the EAV-XG-24-PoE Switch

The Enterprise Audio/Video XG 24 PoE switch that this UI Care service covers is an Enterprise Audio/Video switch with 24 10G PoE+++ ports and 4 100G QSFP28 uplinks. It supports PTP timing, SMPTE ST 2110, SDVoE, and AES67 audio, with a high-precision OCXO clock and optional GPS grandmaster input (SMA) for deterministic media syncing. This makes it ideal for professional broadcast and audio/video over IP applications.

Coverage Details

The EAV-XG-24-PoE features 24 10 GbE RJ45 ports (all PoE+++), 4 100G QSFP28 ports, 1 GbE RJ45 management port, 1 console port, and 1 SMA port. It supports up to PoE+++ output with total PoE availability of 2,150W in 200-240V AC Shared Mode with two 1,200W modules, and features hot-swappable redundancy with 2 hot-swappable PSUs and 4 hot-swappable fans. The switch is a Layer 3 device in a 1U full-depth rack mount form factor.

Important Purchase Information

UI Care plans are only available at the time of their corresponding product's purchase and plans cannot be retroactively purchased. Ensure you add the UICARE-EAV-XG-24-PoE to your order when purchasing your EAV-XG-24-PoE switch to qualify for this premium extended warranty service.

Compatible Products

EAV-XG-24-PoE Switch: This UI Care service provides coverage exclusively for the Ubiquiti Enterprise Audio/Video XG 24 PoE switch.

EAV-Fiber Switch: The Enterprise Audio/Video Fiber switch is a companion product in Ubiquiti's professional A/V switching range, featuring fibre connectivity.