UICARE-ECS-24S-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for Enterprise Campus 24S (ECS-24S)

Protect your network core for longer with Ubiquiti UI Care (SKU: UICARE-ECS-24S-D), a five-year extended replacement protection plan designed for the Ubiquiti Enterprise Campus 24S (ECS-24S) switch. UI Care extends the replacement protection period of qualifying devices to five years and adds faster, easier RMA handling, helping to keep downtime to a minimum on business-critical infrastructure.

The ECS-24S is an enterprise-grade 24-port, Layer 3 Etherlighting™ switch with stacking support and high-capacity 10 GbE RJ45 and 25G SFP28 connections. Adding UI Care gives you long-term confidence that a faulty unit can be replaced quickly rather than waiting through a lengthy inspection process.

Key Features

• Five-year replacement protection for the covered ECS-24S switch, extending beyond the standard warranty period.
• Expedited replacement: receive your replacement before Ubiquiti receives your returned item.
• Free return shipping: your replacement includes a prepaid shipping label for returning the original device.
• Priority RMA handling through the Ubiquiti RMA process, compared with the regular RMA route where you cover return shipping and wait for device inspection.
• Unlimited replacement programme for the eligible product over the five-year term, per the UI Care membership terms.
• Replacement units may be new or refurbished at Ubiquiti's sole option, and a discontinued product is replaced with a functionally comparable one.
• Replacement product automatically becomes the covered product for the remainder of the plan term.

About the Covered Device: Enterprise Campus 24S (ECS-24S)

• Port layout: 1 x 1 GbE RJ45, 8 x 2.5 GbE RJ45, 16 x 10 GbE RJ45, 4 x 25G SFP28 and 2 x 100G QSFP28.
• 460 Gbps switching capacity, 230 Gbps total non-blocking throughput and 342 Mpps forwarding rate.
• Redundancy with switch stacking, (2) hot-swappable PSUs and (4) hot-swappable fans.
• 1U full-depth rack-mount design with a 1.3" LCM touchscreen and Etherlighting™.
• NDAA compliant; managed with UniFi Network.

Ideal for: IT managers, system integrators, MSPs and enterprise or campus network teams who want extended hardware protection and fast replacement cover for their Ubiquiti ECS-24S core or distribution switch.

Compatible Products

Ubiquiti Enterprise Campus 24S (ECS-24S). This UI Care plan is intended for use with the ECS-24S only.

Important Notes

UI Care plans are only available at the time of the corresponding product's purchase and cannot be retroactively purchased. Please ensure the plan is ordered together with your ECS-24S. This is a new sales item only; no reversal or credit is available once approved.

FAQs

How long does UI Care extend protection for?
UI Care extends the replacement protection period of qualifying devices to five years.

Do I have to return my faulty device before I receive a replacement?
No. With UI Care you receive your replacement before Ubiquiti receives your returned item, and the original is returned using the prepaid label supplied.

Who pays for return shipping?
Ubiquiti covers return shipping for UI Care members, and your replacement includes a prepaid shipping label. With a regular RMA, you cover the shipping cost.

Can I add UI Care after I have bought my switch?
No. UI Care plans are only available at the time of the corresponding product's purchase and cannot be purchased retroactively.

What do I need to make a claim?
Claims are submitted through the Ubiquiti RMA portal, where you will be asked for the covered product's MAC ID and proof of purchase for the plan.