UICARE-EFG-D - Ubiquiti UI Care for Enterprise Fortress Gateway

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The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

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The UICARE-EFG-D is Ubiquiti's UI Care extended warranty and protection plan specifically designed for the Enterprise Fortress Gateway (EFG). This comprehensive service package extends your replacement protection to five years, ensuring long-term peace of mind for your mission-critical enterprise network infrastructure.

UI Care transforms the standard warranty experience with expedited replacement services and priority support. When you purchase the UICARE-EFG-D alongside your Enterprise Fortress Gateway, you gain access to Ubiquiti's premium support tier, designed to minimise downtime and keep your 25G cloud gateway operating at peak performance.

Key Features:

• Five-year extended replacement protection for your Enterprise Fortress Gateway
• Advanced RMA service – receive your replacement before returning the faulty unit
• Next business day replacement shipping to minimise network downtime
• Priority RMA ticket processing from start to finish
• Prepaid return shipping label included for hassle-free returns at no extra cost
• Priority inventory allocation ensuring replacements are available when you need them

Ideal for: Enterprise IT departments, managed service providers, and organisations running mission-critical networks on the Enterprise Fortress Gateway who require guaranteed uptime and rapid replacement services.

The UI Care protection plan can only be purchased at the time of your Enterprise Fortress Gateway purchase and cannot be added retroactively. This ensures your investment in Ubiquiti's enterprise-grade 25G cloud gateway – capable of managing 500+ UniFi devices, 5,000+ simultaneous clients, and delivering 12.5 Gbps IPS throughput – remains fully protected throughout its operational lifecycle.

Compatible Products: This UI Care plan is exclusively compatible with the Ubiquiti Enterprise Fortress Gateway (EFG), the enterprise-scale 1U rack-mount cloud gateway with complete high availability support and NeXT AI Cybersecurity capabilities.