UICARE-ENVR-AU-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for Enterprise NVR (ENVR)

The Ubiquiti UI Care UICARE-ENVR-AU-D is a five-year extended replacement protection plan designed specifically for the Ubiquiti Enterprise NVR (ENVR). Rather than relying solely on standard warranty terms, UI Care extends replacement protection to five years and adds faster, more convenient RMA handling, helping to keep your UniFi Protect video surveillance infrastructure running with minimal downtime.

The ENVR itself is a 3U network video recorder with 16 drive bays for 2.5"/3.5" drives, supporting up to 70 4K cameras or 210 Full HD cameras. Because it sits at the heart of a surveillance deployment, protecting it with UI Care extended coverage is a practical way to safeguard your investment for the long term.

Key Features

• Five-year extended replacement protection for the Enterprise NVR (ENVR)
• Priority RMA service with RMA tickets prioritised end to end
• Expedited replacement: your replacement ships before your returned unit is inspected, so you receive it before Ubiquiti receives your return
• Free return shipping with a prepaid shipping label included with your replacement
• Unlimited service with unlimited RMAs for the covered product during the plan term
• Replacement requests are lodged through the Ubiquiti RMA centre, with replacements available as soon as the next business day

How UI Care Differs from a Standard RMA

With a normal RMA, you return the original device, cover the shipping cost of the return package, and wait for Ubiquiti's team to inspect the unit and verify the issue before your replacement is dispatched. With UI Care, the replacement is sent first and the original is returned free of charge, significantly reducing downtime for business-critical recording systems.

Important Information

• UI Care plans are only available at the time the corresponding product is purchased and cannot be purchased retrospectively.
• Coverage begins on the later of the plan purchase date or the 31st day after the purchase date of the covered product, and continues for five years.
• Replacement products may be refurbished or new, at Ubiquiti's sole option. If the covered product has been discontinued, a functionally comparable replacement is supplied.
• This listing is for new sales only. No reverse or credit once approved.

Ideal for

IT managers, system integrators, MSPs, and businesses deploying UniFi Protect on an Enterprise NVR who want long-term hardware replacement protection, predictable support, and minimal surveillance downtime.

Compatible Products

Ubiquiti Enterprise NVR (ENVR)

UICARE-ENVR-AU-D is intended for use with the Ubiquiti Enterprise NVR (ENVR), the 3U NVR with 16 drive bays supporting up to 70 4K or 210 Full HD cameras.

FAQs

What does UI Care for the ENVR cover?
UI Care extends replacement protection for the covered product to five years, with priority RMA handling and prepaid return shipping.

Do I need to send my faulty unit back before receiving a replacement?
No. With UI Care, you do not have to return the covered product first; your replacement ships before inspection and includes a prepaid label for returning the original.

Can I add UI Care after I have bought my ENVR?
No. UI Care plans are only available at the time the corresponding product is purchased and cannot be purchased retrospectively.

Who pays for return shipping?
Ubiquiti covers return shipping for UI Care members, and a prepaid shipping label is included with your replacement.

Will my replacement be brand new?
Replacement products may be refurbished or new, at Ubiquiti's sole option. If the product has been discontinued, you will receive a functionally comparable replacement.