UICARE-UA-G3-SK-Elevator-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for UA-G3-SK-Elevator (G3 Elevator Starter Kit)

Protect your access control investment with the Ubiquiti UI Care plan, SKU UICARE-UA-G3-SK-Elevator-D. This five-year extended replacement protection plan is designed for the Ubiquiti UA-G3-SK-Elevator (Access G3 Elevator Starter Kit), extending the standard replacement protection period to a full five years with faster, priority-handled replacements.

The UA-G3-SK-Elevator connects to in-elevator readers with PoE to authorise floor selection and supports up to 18 floors, with digital inputs for elevator car status and emergency. Adding UI Care helps keep that critical elevator access control hardware covered for the long term, minimising downtime if a fault occurs.

Key Features

• Five-year extended coverage - extends replacement protection on the qualifying device to five years.
• Expedited replacement - your replacement ships before your returned item is received and inspected.
• Priority RMA handling - RMA tickets are prioritised end to end.
• Free return shipping - your replacement includes a prepaid shipping label for returning the original device.
• Unlimited service - peace of mind with unlimited RMAs over the coverage term.
• Simple claims process - request a replacement online via the Ubiquiti RMA portal.

How UI Care Differs from a Standard RMA

With a normal RMA, you cover the cost of return shipping and your returned device is inspected before the replacement is sent. With UI Care, the replacement is dispatched first and a prepaid return label is included, so your elevator access system can be back up and running sooner.

Important Purchase Notes

UI Care plans are only available at the time of purchase of the corresponding product and cannot be added retrospectively. This is a new sales only item with no reversal or credit once applied. Please ensure the UA-G3-SK-Elevator is purchased alongside this plan.

Ideal for: building managers, system integrators, IT resellers and facilities teams deploying UniFi Access elevator control in residential, commercial or office buildings who want long-term hardware protection and minimal downtime.

Compatible Products

Ubiquiti UA-G3-SK-Elevator - Access G3 Elevator Starter Kit

FAQs

What does UI Care cover?
UI Care extends the replacement protection period of qualifying devices to five years, with expedited replacement and free return shipping.

Do I need to send my faulty device back first?
No. Under UI Care, your replacement ships before the returned item is received, and a prepaid shipping label is included for returning the original.

Can I add UI Care after I have bought my device?
No. UI Care plans are only available at the time of the corresponding product's purchase and cannot be purchased retroactively.

How do I request a replacement?
Submit a replacement request through the Ubiquiti RMA portal, and your new product can arrive as soon as the next business day.

How is UI Care different from a normal RMA?
A normal RMA requires you to pay return shipping and wait for inspection before a replacement is sent. UI Care prioritises your claim and includes prepaid return shipping.