UICARE-UCG-Industrial-D - Ubiquiti UI Care for Cloud Gateway Industrial

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The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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The UICARE-UCG-Industrial-D is Ubiquiti's 5-year coverage protection plan designed specifically for the Cloud Gateway Industrial (UCG-Industrial). This comprehensive service extends your device protection and delivers faster replacement and priority support, covered for 5 years, ensuring your critical network infrastructure remains operational with minimal downtime.

UI Care provides exclusive benefits that go beyond standard warranty coverage, making it ideal for businesses and organisations that require reliable, uninterrupted network performance. With this protection plan for your UCG-Industrial, you gain peace of mind knowing your ruggedised 10 GbE UniFi Cloud Gateway is fully protected.

Key Features

• Faster replacement and priority support, covered for 5 years
• Replacement ships before inspection – receive your device quickly without waiting for return processing
• RMA tickets prioritised end to end for expedited service
• Prepaid return shipping included – no additional costs for returns
• Receive your replacement before we receive your return
• Extends replacement protection to five years

Ideal for: Network administrators, system integrators, and enterprises deploying the Cloud Gateway Industrial who require maximum uptime, priority support, and extended protection for their critical networking infrastructure.

Compatible Products

Cloud Gateway Industrial (UCG-Industrial)
This UI Care plan is designed exclusively for the Cloud Gateway Industrial. The UCG-Industrial is a ruggedised, fanless 10 GbE UniFi Cloud Gateway delivering 350W of total system power for high-density PoE deployments, with advanced routing capabilities and microSD storage for full UniFi application support. It manages 50+ UniFi devices, up to 50 managed access hubs, and supports 500+ simultaneous users connected.

Cloud Gateway Industrial Rack Mount (UACC-UCG-Industrial-RM)
For rack-mounted installations of your UCG-Industrial, the rack mount accessory ensures professional deployment in server rooms and data centres.

High Capacity microSD Card
A microSD card designed for ultra endurance, optimised for UniFi devices, providing local storage and edge recording capabilities to complement your Cloud Gateway Industrial's functionality.