UICARE-UDM-Beast-D - Ubiquiti UI Care for Dream Machine Beast

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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The UICARE-UDM-Beast-D is Ubiquiti's UI Care extended replacement protection service that extends coverage to five years for the Dream Machine Beast (UDM-Beast). This premium support package delivers peace of mind for your hyperscale-class cloud gateway investment with priority service and exclusive replacement benefits.

Ideal for: Enterprises and managed service providers operating mission-critical UniFi Dream Machine Beast deployments who require guaranteed uptime and rapid hardware replacement with minimal disruption.

Key Features

• Five years of extended replacement protection
• Receive your replacement before returning the faulty unit
• RMA tickets prioritised end to end with faster replacement and priority support
• Prepaid return shipping label included for free, no-hassle returns
• Priority inventory allocation with product stock specifically reserved for UI Care members
• Immediate and unlimited replacement program for eligible products
• Coverage tied to specific device model and MAC ID (non-transferrable)

With the UICARE-UDM-Beast-D service, you can receive your new replacement as soon as the next business day, ensuring maximum uptime for your network infrastructure. You don't have to return the covered product first before receiving your replacement, minimising network downtime and operational disruption.

This UI Care membership provides comprehensive protection against manufacturer defects in materials and workmanship throughout the five-year coverage period. Coverage begins on the later of: the date the membership plan was purchased, or the 31st day after the date of purchase of the covered product, continuing for five years thereafter.

Compatible Products

Dream Machine Beast (UDM-Beast): Hyperscale-class Cloud Gateway delivering 25 Gbps IPS/IDS, 7,500+ client capacity, and the full UniFi application platform in one system. This UI Care service is specifically designed to protect this enterprise-grade 1U rack-mount gateway.