UICARE-UDM-SE-D - Ubiquiti UI Care for Dream Machine Special Edition

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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The UICARE-UDM-SE-D is Ubiquiti's UI Care extended warranty coverage specifically designed for the Dream Machine Special Edition (UDM-SE). This premium protection plan extends your device's replacement coverage to five years, providing peace of mind and priority support for your critical network infrastructure.

UI Care transforms your standard warranty experience with faster replacements, priority RMA processing, and hassle-free returns. Your replacement ships before inspection, minimising downtime and ensuring your network remains operational. All RMA tickets are prioritised end-to-end, and you'll receive prepaid return shipping labels for convenient, no-cost returns.

Key Features:

• 5-year replacement protection for your Dream Machine Special Edition
• Advance replacement service - receive your new device as soon as the next business day
• Priority RMA processing from start to finish
• Prepaid return shipping included - free, no-hassle returns
• Priority inventory allocation for faster replacement dispatch
• Enhanced support experience throughout the coverage period

Ideal for: Businesses and professionals who require maximum uptime for their UniFi network infrastructure, IT administrators managing critical networking equipment, and organisations seeking comprehensive protection for their Dream Machine Special Edition investment.

Compatible Products: This UI Care coverage is exclusively designed for the Ubiquiti Dream Machine Special Edition (UDM-SE), the 10G Cloud Gateway with 100+ UniFi device support, 1,000+ client capacity, 3.5 Gbps IPS routing, and built-in PoE switching. The UDM-SE is a rack-mountable enterprise-grade console supporting the full UniFi application suite including Network, Protect, Access, Talk, and Connect.

Important: UI Care plans must be purchased at the time of the corresponding product's purchase and cannot be added retroactively. Standard warranty protection applies to devices purchased without UI Care coverage.