UICARE-UDW-D - Ubiquiti UI Care for Dream Wall

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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Protect your Ubiquiti Dream Wall investment with UI Care (UICARE-UDW-D) – the comprehensive 5-year extended coverage plan designed specifically for the UDW Cloud Gateway. This premium protection service offers faster replacement and priority support, covered for 5 years, ensuring your mission-critical network infrastructure remains operational with minimal downtime.

UI Care goes far beyond standard warranty coverage by providing advance replacement service where your replacement ships before inspection. Unlike traditional RMA processes, you do not have to return the Covered Product first before receiving your replacement, keeping your network up and running while the defective unit is being returned.

Key Features

• Extended replacement protection to five years from date of purchase
• Replacement ships before inspection – receive your new device before returning the faulty one
• RMA tickets prioritized end to end for faster resolution
• Prepaid return shipping included – completely hassle-free returns
• Receive your new replacement as soon as the next business day
• Access to an immediate and unlimited replacement program for your Dream Wall
• Product stock is specifically reserved for members of the UI Care plan

Ideal for: Businesses, IT professionals, managed service providers, and network administrators who rely on their Dream Wall (UDW) for critical networking operations and require guaranteed uptime with premium support services.

Compatible Products

Dream Wall (UDW): This UI Care plan is designed exclusively for the wall-mounted 10G Cloud Gateway with integrated WiFi 6, high-power PoE switching, and full UniFi application support. The Dream Wall supports 100+ managed UniFi devices, (12) HD, (7) 2K, or (4) 4K cameras, and 300+ simultaneous users, with full Network, Protect, Access, Talk, and Connect application support.