UICARE-UNVR-G2-D - Ubiquiti UI Care 5 Year Extended Coverage for Network Video Recorder G2

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This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

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The UICARE-UNVR-G2-D is Ubiquiti's premium UI Care extended coverage plan designed specifically for the Network Video Recorder G2 (UNVR-G2). This comprehensive 5-year protection programme provides advanced replacement service and priority support, ensuring your UniFi Protect infrastructure remains operational with minimal downtime.

When you invest in UI Care for your UNVR-G2, you gain access to Ubiquiti's premium RMA service that goes far beyond standard warranty coverage. Unlike traditional warranty processes, UI Care ensures priority handling of your replacement requests with expedited processing and advance replacement shipment—your new device ships before inspection of the returned unit.

Key Features

• 5-Year Extended Protection – comprehensive coverage extending replacement protection to five years from date of purchase
• Advance Replacement Service – receive your replacement device before returning the faulty unit, minimising system downtime
• Priority RMA Processing – RMA tickets are prioritised end-to-end for faster resolution
• Next Business Day Replacement – receive your new replacement as soon as the next business day in eligible regions
• Prepaid Return Shipping – all replacement shipments include a prepaid return shipping label for hassle-free returns at no additional cost
• Unlimited RMA Claims – enjoy peace of mind with unlimited replacement requests throughout the coverage period
• Priority Inventory Allocation – access to reserved stock ensures faster replacement availability

Ideal for: System integrators, businesses, and organisations requiring maximum uptime for their UniFi Protect video surveillance infrastructure, particularly those managing critical security installations where downtime is unacceptable.

Important Information

UI Care plans must be purchased at the time of the corresponding hardware purchase and cannot be added retroactively. This coverage plan is specifically designed for the Network Video Recorder G2 (UNVR-G2), the compact 1U rack-mount UniFi Protect NVR featuring built-in AI event analytics, HDMI output, four 2.5"/3.5" HDD bays, and support for up to 30 4K or 60 Full HD cameras.

Compatible Products

Network Video Recorder G2 (UNVR-G2) – This UI Care plan provides extended coverage exclusively for the UNVR-G2, Ubiquiti's 1U UniFi Protect network video recorder with built-in AI analytics and quad drive bay configuration.

UniFi Protect Camera Range – Works alongside any UniFi Protect camera deployment managed by the UNVR-G2, including G6 Series, G5 Series, G4 Series, AI Series cameras, and specialised models such as PTZ, doorbell, and instant cameras.

UniFi Access Systems – Supports door access deployments, as the UNVR-G2 can manage 150+ access hubs through UniFi Access alongside UniFi Protect.

Protect Viewport (UP-Viewport) – Compatible with the UNVR-G2's built-in HDMI viewport functionality for displaying camera feeds on monitors.