UICARE-UPL-Port-B-AU-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for UPL-Port-B-AU PoE Audio Port

The Ubiquiti UI Care UICARE-UPL-Port-B-AU-D is a five-year extended replacement protection plan designed for the Ubiquiti UniFi PoE Audio Port (UPL-Port-B-AU). UI Care extends the replacement protection period of qualifying devices to five years, giving you long-term confidence in your multi-zone audio investment and keeping downtime to a minimum if a fault ever occurs.

Rather than waiting for your faulty unit to be returned and inspected, UI Care puts you on the priority RMA track. Replacements ship before inspection, RMA tickets are prioritised end to end, and prepaid return shipping is included. Membership provides access to an immediate and unlimited replacement programme for your eligible product for five years.

Key Features

• Five-year coverage for the UniFi PoE Audio Port (UPL-Port-B-AU)
• Expedited replacement – receive your replacement before Ubiquiti receives your returned item
• Free return shipping – your replacement includes a prepaid shipping label
• Unlimited service – unlimited RMAs for peace of mind
• Prioritised RMA tickets handled end to end
• Replacement requests are lodged via the Ubiquiti RMA portal, with delivery of your new product as soon as the next business day

How UI Care Works

With a standard RMA, you cover the shipping cost of your return package, and your replacement is only sent once the returned device has been inspected and the issues verified. With UI Care, the process is faster and simpler, and the original device is returned using the prepaid label supplied with your replacement.

Important Information

• UI Care plans are only available at the time of the corresponding product's purchase and cannot be purchased retrospectively.
• Coverage begins on the later of the plan purchase date or the 31st day after the covered product was purchased, and continues for five years.
• The plan is not renewable and expires at the end of the five-year term.
• The original covered product must be returned via the RMA within ninety days, unless an extension is requested.
• This is a new sales only item. Once approved, it cannot be reversed or credited.

Ideal for: integrators, businesses, hospitality venues, retailers and home users deploying the UniFi PoE Audio Port who want long-term hardware protection, faster replacements and reduced downtime.

Compatible Products

Ubiquiti UniFi PoE Audio Port (UPL-Port-B-AU) – a digital audio streamer with an ultra-compact, versatile design and an intuitive control system, supporting multiple music streaming services and scalable multi-zone installations.

FAQs

What does UICARE-UPL-Port-B-AU-D cover?
It provides five-year extended replacement protection for the Ubiquiti UPL-Port-B-AU PoE Audio Port, including priority RMA service and prepaid return shipping.

Can I add UI Care after I have bought my PoE Audio Port?
No. UI Care plans are only available at the time of the product's purchase and cannot be bought retroactively.

Do I get my replacement before sending back the faulty unit?
Yes. The replacement ships before inspection, and a prepaid label is included for returning the original device.

Is UI Care renewable?
No. The plan is not renewable and expires at the end of the five-year term.

How do I request a replacement?
Submit a request through the Ubiquiti RMA portal. You can receive your new product as soon as the next business day.