UICARE-UPL-Port-W-AU-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for UPL-Port-W-AU PoE Audio Port

Protect your audio investment for longer with the Ubiquiti UI Care plan, SKU UICARE-UPL-Port-W-AU-D. This five-year extended replacement protection plan is designed for the UPL-Port-W-AU (UniFi PoE Audio Port, white, Australian version), giving you long-term confidence and faster support if the device ever fails.

With UI Care, you can extend the replacement protection period of qualifying devices to five years and enjoy exclusive benefits. Ubiquiti describes the plan as an immediate and unlimited replacement programme for the eligible product for the full five-year term, and Ubiquiti's UI Care terms state that product stock is specifically reserved for members of the plan.

Key Features

• Five-year extended coverage for the UPL-Port-W-AU, giving long-term peace of mind.
• Expedited replacement: receive your replacement before Ubiquiti receives your returned item.
• Free return shipping: your replacement includes a prepaid shipping label for returning the original.
• Prioritised RMA tickets from start to finish.
• Unlimited replacement service for the duration of the plan.
• Simple claims process: request a replacement through Ubiquiti's RMA portal.
• The replacement product automatically becomes the covered product for the remainder of the plan term.

About the Covered Device: UniFi PoE Audio Port

The PoE Audio Port is a digital audio streamer with an ultra-compact, versatile design and an intuitive control system. It supports multiple music streaming services and scalable multi-zone installations. Published specifications include AirPlay, Google Cast, Spotify Connect and Soundtrack Your Brand output, Wi-Fi 802.11 a/b/g/n/ac/ax, a 10/100 Mbps RJ45 port, and power via PoE or the included 12V DC adapter. Inputs include RCA analogue, HDMI eARC, optical and USB-C, and a zone can include up to 32 PowerAmps and PoE Audio Ports.

Important Plan Terms

• UI Care plans are only available at the time of the corresponding product's purchase and cannot be added retroactively.
• Coverage begins on the later of the plan purchase date or the 31st day after the purchase date of the covered product, and continues for five years.
• The plan is not renewable and expires at the end of the five-year term.
• The original product must be returned via the RMA within 90 days, or an extension requested, otherwise the plan is cancelled.
• Replacement products may be refurbished or new, and a functionally comparable product is supplied if the original has been discontinued.

Ideal for: homeowners, hospitality venues, retail spaces, offices and professional integrators deploying UniFi audio who want extended hardware protection, minimal downtime and predictable support costs.

Compatible Products

UPL-Port-W-AU - UniFi PoE Audio Port (white, Australian version). This UI Care plan is intended for use with this device only.

FAQs

What does this plan cover?
It extends replacement protection for the UPL-Port-W-AU to five years, with expedited replacement and prepaid return shipping.

Do I have to send my faulty device back first?
No. Under the UI Care terms you do not have to return the covered product before receiving your replacement, but you must return the original via the RMA within 90 days, or request an extension.

Can I add UI Care after buying my device?
No. UI Care plans are only available at the time of the corresponding product's purchase and cannot be bought retroactively.

How do I make a claim?
Submit a request through Ubiquiti's RMA portal. You will need the covered product's MAC ID and proof of purchase for the plan.

Can the plan be renewed?
No. The plan is not renewable and expires at the end of the five-year term.

Please note: this is a sales-only item. Once approved, it cannot be reversed or credited.