UICARE-UVC-AI-MS-2-W-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for UVC-AI-MS-2-W AI Multi Sensor 2

Extend the life of your surveillance investment with Ubiquiti UI Care (SKU: UICARE-UVC-AI-MS-2-W-D), a five-year extended replacement protection plan designed for the Ubiquiti UVC-AI-MS-2-W AI Multi Sensor 2 camera. UI Care moves your camera beyond standard warranty cover, giving you faster replacements, prioritised RMA handling and free return shipping, so a faulty camera does not leave your site exposed for long.

The protected camera is an all-weather PoE+ 16MP multi-sensor model featuring a Multi-TOPS AI engine, 2.33x optical zoom, 20 m IR coverage and two independently adjustable lenses for wide-area and close-up monitoring. UI Care is there to protect that hardware for years to come.

Please note: UI Care plans are only available at the time the corresponding product is purchased and cannot be added retrospectively. This item is supplied as a new sale only, and once approved it cannot be reversed or credited.

Key Features

• Five-year extended replacement protection for the UVC-AI-MS-2-W AI Multi Sensor 2
• Expedited replacement: receive your replacement before Ubiquiti receives your returned item
• Free return shipping: your replacement includes a prepaid shipping label for the original device
• Prioritised RMA tickets handled end to end
• Replacement requests are submitted online through the Ubiquiti RMA portal
• Replacement products may be new or refurbished, at Ubiquiti's sole option
• Should the covered product be discontinued, a functionally comparable replacement is provided
• Replacement becomes the covered product for the remainder of the plan term

Ideal for: IT managers, system integrators, installers and businesses deploying UniFi Protect AI cameras who want long-term hardware replacement cover, minimal downtime and predictable support for their security infrastructure.

Compatible Products

Ubiquiti UVC-AI-MS-2-W (UniFi AI Multi Sensor 2 camera).

About the Covered Camera

According to Ubiquiti's published specifications, the AI Multi Sensor 2 offers dual 8MP sensors, a 30 FPS maximum frame rate, IP66 weatherproofing, IK10 tamper resistance, PoE+ power and a GbE RJ45 network port. It also supports face recognition, licence plate recognition and smart detections for people, vehicles and animals.

FAQs

How long does UI Care last?
UI Care provides five years of replacement protection from the effective date, is not renewable and expires at the end of the five-year term.

Do I need to return my faulty camera first?
No. With UI Care, you do not have to return the covered product before receiving your replacement, although the original must be returned using the supplied prepaid label within the required timeframe.

Who pays for return shipping?
Ubiquiti covers return shipping for UI Care members, and your replacement includes a prepaid shipping label.

Can I add UI Care after I have bought my camera?
UI Care plans are only available at the time of the corresponding product's purchase and cannot be purchased retroactively.

Which camera does this plan cover?
This plan is for the Ubiquiti UVC-AI-MS-2-W AI Multi Sensor 2 camera.