UICARE-UXG-Pro-D - Ubiquiti UI Care for UXG-Pro

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The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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The UI Care for UXG-Pro (SKU: UICARE-UXG-Pro-D) extends replacement protection to five years and provides exclusive benefits for your UniFi Gateway Pro. This premium extended warranty service from Ubiquiti ensures your critical network infrastructure remains protected with priority support and faster replacement services.

UI Care offers faster replacement and priority support, covered for 5 years, giving you peace of mind for your enterprise gateway investment. The UXG-Pro is a 10G multi-WAN independent gateway with UniFi Power Backup support designed to protect large-scale networks, making comprehensive protection essential for business continuity.

Key Features

• Five-year extended replacement protection
• Replacement ships before inspection
• RMA tickets prioritised end to end
• Prepaid return shipping included
• Receive your replacement before returning your device
• Product stock specifically reserved for UI Care members
• Replacement as soon as the next business day

Ideal for businesses and network administrators managing large-scale UniFi deployments who require maximum uptime and minimal disruption. Perfect for organisations that depend on the UXG-Pro gateway for mission-critical network operations.

How UI Care Works

Request replacement via rma.ui.com and receive your new product as soon as the next day. Your replacement includes a prepaid shipping label for hassle-free returns. The RMA team verifies the issues outlined in your ticket, ensuring a streamlined support experience throughout the process.

Compatible Products

Gateway Pro (UXG-Pro) - 10G multi-WAN independent gateway with UniFi Power Backup support designed to protect large-scale networks. Features (1) 10G SFP+ and (1) GbE WAN port, (1) 10G SFP+ and (1) GbE LAN port, with 3.5+ Gbps routing with IDS/IPS.