WatchGuard Gold Support Renewal/Upgradefor Firebox
Description
Description
Keep your network security appliance covered with WatchGuard Gold Support, the Gold Support renewal/upgrade for the WatchGuard Firebox. Gold Support lifts your appliance above the Standard Support level, giving you faster targeted response times when a high-priority issue strikes, along with 24x7 technical support, advance hardware replacement and ongoing software updates.
WatchGuard's support programme is designed for organisations securing their network with limited resources. Where Standard Support targets a 4-hour response for high-priority cases, Gold Support targets a 1-hour response for high-priority cases, with a live call response for critical cases.
Key Features
- 24x7 technical support with an unlimited number of support cases per annual subscription
- Faster targeted response times: live call for critical cases, 1 hour for high-priority and 4 hours for medium and low-priority cases
- Advance hardware replacement to minimise downtime if a fault is identified
- Software updates and patches, plus new feature releases, while your subscription is active
- Broadcast updates and alerts to keep you informed
- Access to product documentation, technical training materials and the moderated customer forum
- Multi-year renewal term options for the Firebox appliance
Ideal for: IT managers, MSPs and small-to-medium businesses running a WatchGuard Firebox who need quicker escalation and priority response than Standard Support provides.
Compatible Products
WatchGuard Firebox T Series, M Series and Virtual Fireboxes (as listed)
Important Lifecycle Information
WatchGuard's End of Life Policy specifies when different Firebox appliances reach End of Sale and End of Life. Although renewal SKUs remain available in the final year, services will not extend beyond the End-of-Life date. Please plan your renewal terms according to WatchGuard's recommended migration path for your specific appliance.
The Tech Geeks can help you with this so please reach out.
FAQs
What is the difference between Standard and Gold Support?
Both include 24x7 support, unlimited cases, software updates and advance hardware replacement. Gold Support improves the targeted response time, with 1 hour for high-priority cases compared with 4 hours on Standard.
Does Gold Support include advance hardware replacement?
Yes. Advance Hardware Replacement is included with Standard, Gold and Platinum support levels.
Is there a limit on the number of support cases?
No. Each annual subscription includes an unlimited number of support cases.
Does Gold Support include a Technical Account Manager?
No. A Technical Account Manager and quarterly account reviews are part of Platinum Support, not Gold.
Will this renewal work beyond my Firebox End of Life date?
No. Services will not extend beyond the End-of-Life date, even if the renewal term would otherwise run longer.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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WatchGuard
Real Security for the Real World
WatchGuard is an American cybersecurity company that provides best-in-class security solutions for MSPs and IT professionals across the globe. In physical, virtual and Cloud environments, networks are being inundated with cyberattacks, which can make securing business assets an overwhelming challenge. As a pioneer in the unified cybersecurity field, WatchGuard has decades of experience developing simple, accessible and easy-to-use products designed to safeguard business-critical assets against evolving malware, network, and endpoint security threats. The company is always working to stay ahead of bad actors operating across the threat landscape. Leveraging emerging technologies including AI and machine learning, WatchGuard arms you with the most powerful and effective tools to protect your business.
Powered by its award-winning, flagship Unified Security Platform, WatchGuard’s comprehensive product portfolio spans network and endpoint security, secure wireless, multi-factor authentication, and network intelligence. WatchGuard’s enterprise-grade Firebox firewalls offer ironclad protection against even the most sophisticated, malicious threats. Widely deployable, Fireboxes are delivered as physical appliances or as virtual/cloud solutions, all at an affordable price point. WatchGuard’s extensive endpoint security solutions offer advanced protection for end users and devices, including endpoint antivirus, security operations, and DNS-level protection and content filtering.
With WatchGuard, you don’t just buy a standalone security device, you receive a holistic security management solution that provides peace of mind. Regular updates on feature enhancements and emerging security threats ensure you get the most out of your WatchGuard security solutions. For smart security, simply done, choose WatchGuard.
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Why buy from The Tech Geeks?
As a longtime WatchGuard partner, we have seen WatchGuard solutions deliver a vast array of benefits for our customers. WatchGuard is a continuous innovator in the cybersecurity world, designing their products to evolve with increasingly sophisticated cybercrime activity.
If you require advice on any WatchGuard product, please reach out to one of our friendly team members. Choosing the correct firewall, wireless or endpoint security solution for your network is less about physical size and more about security capabilities and operational fit. The right security implementation will depend on many factors: use case, office size, number of devices, hardware or software preferences, remote connectivity and encryption requirements – all of which can be overly technical.
Our capable team knows network security, firewalls, endpoint security and wireless configuration inside out. We can provide you with unbiased, to-the-minute advice tailored for your IT implementation. Your time is precious, so don’t waste it - contact us today at The Tech Geeks for real-time support and best-price quoting.
