Sophos Enhanced to Enhanced Plus Upgrade
Ordering - What You Need To Know
Ordering - What You Need To Know
When you order a Sophos license from us please make sure you include the license number or current hardware appliance serial number. Licenses generally take around 24 - 36 working hours to be issued after order.
In some instances you may find we show out of stock for certain hardware models. This is fairly normal and reflects the fact, often that we have to place what is called a back to back order. When you order with us, we order with Sophos and the unit is shipped in to the country. Please allow around 10 working days where we show as out of stock.
Description
Description
Enhanced Plus Support - for additional support services from Sophos
Sophos offers two different support plans for its firewalls, Enhanced and Enhanced Plus. With this upgrade you can upgrade from an Enhanced to an Enhanced Plus license.
Added value through Enhanced Plus Support: Sophos support is available 24 hours a day, 7 days a week, by email or phone.
Your XG/XGS Firewall is always provided with the latest pattern and feature updates. Pattern updates are installed automatically and for new features or bug fixes your intervention is necessary.
We are happy to support you at any time. If you have licensed Enhanced Support, XG/XGS Firewall is covered by the warranty.
Features:
In the event of a hardware failure, you will receive an advance replacement.
Sophos Support provides 4 hours of remote consulting per contract.
With the Enhanced Plus you will be given priority in case of errors.
You will receive VIP contact with senior support engineers.
