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Sophos Enhanced Support

Please choose your model from the list below.




Please choose the model you are renewing for and then the number of years. Licenses take about 48 working hours to be issued and we will email them directly to you once we receive them from Sophos.

Please note - It is helpful if you can include your appliances serial number at the checkout so the license can be matched correctly.

Chat 7am to 10pm - 7 days a week

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Standard - $15 or Express - $20

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This is an individual support subscription.


Enhanced Support - for additional support services from Sophos


Sophos offers two different support plans for its firewall, Enhanced and Enhanced Plus.


Added value through Enhanced Support: Sophos support is available 24 hours a day, 7 days a week, by email or phone.


Your XG/XGS Firewall is always provided with the latest pattern and feature updates. Pattern updates are installed automatically and for new features or bug fixes your intervention is necessary.


We are happy to support you at any time. If you have licensed Enhanced Support, the XG/XGS Firewall is covered by warranty. In the event of a hardware failure, you will receive an advance replacement.



Advance replacement warranty on hardware during contract term

  • Datasheets and Guides

Click HERE and HERE to access the Datasheets

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