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Advisory: Sophos Central Maintenance scheduled
March 25, 2023

Advisory: Sophos Central Maintenance scheduled

Overview

Advisory: Sophos Central Engineering will be performing routine maintenance to Sophos Central on Saturday, April 1st, 2023, starting at 1 pm (UTC). The expected time to complete the maintenance is six hours.

  • There will be no disruption to protected endpoints during this period.
  • This article and Sophos StatusCast page will reflect the status of maintenance once started as in progress and then when it is completed.

Product and Environment

  • Sophos Central Admin
  • Sophos Central Enterprise Dashboard
  • Sophos Central Partner
  • Sophos Home

Resolution

Business customers will see a banner show up in their Central Admin Dashboard indicating there is maintenance occurring and will be displayed throughout the maintenance period.

  • Please note that a banner is not displayed in Sophos Home

While we do not anticipate any interruption or degradation of service during the maintenance update, in some instances, a customer may experience the following:

  • May be automatically logged out of the Central portal.
  • New endpoint installations may take longer to complete.
  • May experience temporary latency within Central UI portals.
  • May experience a delay in policy rendering.

Should the above occur, please try again shortly and or once the Central maintenance has been completed.

Upon the conclusion of the maintenance, the maintenance banner within the UI (for Business customers) will be removed, and the “What’s New” section in Sophos Central will be updated accordingly.

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