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Sophos: Central Admin Dashboard – Enable Remote Assistance option within service ticket creation not working


When creating a support case in the Sophos Central Admin dashboard, the option to enable remote assistance for support does not actually work even though it appears that it is successfully being enabled.

The following sections are covered:

Applies to the following Sophos products and versions
Sophos Central Admin

What to do

  Steps to enable remote assistance using the alternative method.

  1. Select "Account Details" in your central admin dashboard.

2. Select "Sophos Support"

3. Click the radio button to enable the "Remote Assistance and select "Save" 

You have now enabled "Remote Assistance" for support access.

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