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Trend Micro Remote Manager Systems Upgrade


Trend Micro will be performing a Scheduled Maintenance on Trend Micro Remote Manager (TMRM) for AWS Microservice migration during the following time period:

Region: United States, Latin America Regions, APEC, Others

Date and Time (UTC+8) Los Angeles Berlin Tokyo
2021/08/21 18:30 Sat 03:30 Sat 12:30 Sat 19:30

Region: Europe, Middle East, Africa

Date and Time (UTC+8) Los Angeles Berlin Tokyo
2021/08/14, 10:00 Fri 19:00 Sat 04:00 Sat 11:00

Maintenance Type: Service Upgrade

Impact on Service

There will be a 3-hour service downtime during the maintenance period and customers/partners will encounter the following:

  • Trend Micro Remote Manager (TMRM) console will not be accessible during this time including the BP portal for OLR TMRM registration page
  • Users will encounter “Internal Server Error” when they log in to the console
  • User will not be able to make CSPI call
  • Data synchronization between TMRM and integrated products will be stopped during this time including the related tasks such as reporting & notification. Services will continue to synchronize data after the maintenance period ensuing no data loss
  • TMRM’s RMM (Kaseya, Automate, Datto) and PSA (ConnectWise, AutoTask) function will not work
  • TMCM will not be able to register TMRM service

Due to DNS cache, FQDN may be resolved inaccurately and users might encounter “Page Not Found” error. It is recommended to flush the DNS record on user's local DNS server to fix the issue We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

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