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SonicWall 24x7 Support

Price:

$26,457.00

SKU: 02-SSC-9267

Please choose the model you are renewing for and then the number of years. Licenses take about 48 working hours to be issued and we will email them directly to you once we receive them from SonicWall.


Please note - It is helpful if you can include your appliances serial number at the checkout so the license can be matched correctly.


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24 x 7: Around the clock support, including weekends and holidays, for business-critical environments.

 

A SonicWall support license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults.

 

SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis.

 

SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. 

 

Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.


  • Which Subscription?
  • More protection?
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Gio's Advice

Your firewall is nothing without a live and updating subscription.  Viruses, Malware and network threats, change almost hourly.  Purchasing a security subscription means that your firewall will always be receiving the latest threat signatures, virus protection updates and filter block lists.


The best bit is that an active security subscription also gives you free firmware updates, technical support from SonicWall and hardware warranty for the duration of the subscription.


Never view a security subscription like the warranty for a car.   It is not there just in case something goes wrong, it is actually needed to make sure nothing goes wrong.  You are only truly being protected if your firewall is auto updating and has an active subscription.


Support

In addition to stateful firewalling, the Support license includes firmware updates, hardware warranty and telephone / email support from SonicWall

Essential protection

The Essential Protection Suite provides all

essential security services needed to protect against known & unknown threats, as well as firmware updates, hardware warranty and 24x7 support

advanced protection

The Advanced Protection Suite includes all services offered with the Essential Protection Suite plus additional reporting and analytic tools hosted in the cloud - extending your devices management and visibility.

support ONLY

ESSential

advanced

24x7 Support

Telephone and email support, when you need it most, along with hardware replacement warranty.

Fimware Updates

Keep your SonicWall patched and up to date with regular firmware updates.

Stateful Firewall

A stateful firewall is simply not enough anymore, but is a start.  It allows source, destination, port and protocol blocking.

VPN

A VPN enables secure, encrypted connections between networks and devices at geographically separated locations.  Each SonicWall has a limitation on the number of Site to Site VPNs it supports and also comes pre-loaded with a number of end user VPN Licenses - License upgrades are sold separately.

Intrusion Prevention Service

Cutting-edge IPS technology protects against worms, trojans, software vulnerabilities and other intrusions by scanning all network traffic for malicious or anomalous patterns, thereby increasing network reliability and performance.

Application Control

Application intelligence and control is a set of granular, application-specific policies providing application classification and policy enforcement to help administrators control and manage both business and non-business related applications.

Content Filtering Service

Content Filtering Services (CFS) lets you enforce Internet use policies and control internal access to inappropriate, unproductive and potentially illegal web content with comprehensive content filtering. Website ratings cached locally on SonicWall firewalls make response time to frequently visited sites virtually instantaneous. Dynamically updated rating architecture cross-references all requested websites against a database in the cloud containing millions of URLs, IP addresses and domains and then compares each rating to the local policy setting. 

DNS Security - Basic

DNS Security provides better TTD(Time to Detect) and improving TCO(Total cost of ownership). DNS security inspects DNS fields to identify malicious domains and thus block connection at very early stage of connection establishment. SonicWall has petabytes of threat data that helps classify domain as malicious, reducing

false positives

Gateway Anti-Malware

ICSA-certified gateway anti-virus and anti-spyware protection combines

network-based anti-malware with a dynamically updated cloud database of

tens of millions of malware signatures. This adds deep security protection

against advanced modern threats continuously in real time. Dynamic spyware protection blocks the installation of malicious spyware and disrupts existing spyware communications. 

GeoIP Updates

Identifies and controls network traffic going to or coming from specific countries to either protect against attacks from known or suspected origins of threat activity, or to investigate suspicious traffic originating from the network. Ability to create custom country and Botnet lists to override an incorrect country or Botnet tag associated with an IP address. Eliminates unwanted filtering of IP addresses due to misclassification.

Botnet Service

Identifies and blocks command and control traffic originating from bots on the local network to IPs and domains that are identified as propagating malware or are known CnC points. 

Comprehensive Anti-Spam Service

CASS offers Small- to medium sized businesses comprehensive protection from spam and viruses, with instant deployment over existing SonicWall firewalls. CASS speeds deployment, eases administration and reduces overhead by consolidating solutions, providing one-click anti-spam services, with advanced configuration in just ten minutes.

Capture ATP – Sandboxing (Static, RTDMI, Memory, Hypervisor, Emulation)

Capture Advanced Threat Protection (ATP) Service revolutionizes advanced

threat detection and sandboxing with a cloud-based, multi-engine solution for stopping unknown and zero-day attacks at the gateway.

Security Rating Tool

SonicWall Risk Meters is a personalized threat information and risk scoring service that reveals gaps in defensive layers, fosters decisive security planning and facilitates actions needed for an optimal cyber defense.

NSM (Cloud) Management

SonicWall Network Security Manager (NSM) allows you to centrally orchestrate all firewall operations error-free, see and manage threats and risks across your firewall ecosystem from one place, and stay connected and compliant. 

NSM (Cloud) Reporting - 7 Days Retention

Increase your network visibility by retaining 7 days of analytic data, allowing you to review and report on network incidents, issues and usage.

information hub

What happens if I don't renew my SonicWall Subscription?

For the best protection a firewall will always need an active and configured security subscription.   If this has lapsed or your are thinking about not renewing it, then the following will happen.


1 - You will loose the option to get free support from the Manufacturer

2 - You will loose all hardware warranty and if your physical unit fails, you will no longer be able to get a free replacement

3 - Any firewall polices that use subscription services will need to be updated to remove them, otherwise they will often switch in to blocking mode.

Is support included in the subscription?

Support is included as standard in the 3 main subscription offerings - Standard Support, Essential Protection & Advanced Protection.   This support includes telephone and email support direct with SonicWall, Firmware Updates and Hardware Warranty.

Is hardware warranty included?

If you have a current Standard Support, Essential Protection or Advanced Protection then hardware replacement is included for the length of time you keep that subscription current.  Please do note that in the case of hardware failure, SonicWall will ship you a replacement from outside of Australia.   You may like to consider additional next business day hardware warranty services to supplement this, to get you back and running as quickly as possible.

What options do I have to get additional support if I get stuck?

We know that sometimes we just need that extra little bit of help and support.   The Tech Geeks have a team that are qualified to assist you and get your back on track as quickly as possible.   We offer rates from $150 + GST per hour and would be happy to quote for any work that you need help with.

Real world performance tests

The below tests have been conducted on a dedicated 1:1 uncontended 1Gb/s fibre connection