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SKU: TTG-FW-BRONZE-SUPPORT-EL

The Tech Geeks Monthly Firewall Support

$38.50 AUD

What is Pre-Order / Special Order

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

Want to know when new product stock is released? why not sign up here to our alerts.

Description

So you have your new firewall in place and you have internet access. Everyone is happy, but you have that niggling feeling that maybe not every service is configured as it could be and are you truly protected.


Installing a firewall is just the start of your network security journey. Correct and ongoing configuration is required to make the most of the services you have enabled and to help protect against zero day attacks, like ransomware and other daily changing risks.


Do you have all of the skills to make sure your network is protected as it can be?


THERE IS A SOLUTION!

We have provided service and support to thousands of customers through the years and know our stuff! We offer monthly support contracts that give you a telephone and email contact backed by a robust Service Level Agreement and agreed response times.


It is like having your own specialist security team!


HOW DOES IT WORK?

Each firewall that we manage for a customer is plugged in to our central control servers (where the vendor allows for central management software – else this done manually). These systems back up each device regularly, collect live streamed data from them and provide regular reporting. You can also configure and manage your firewall(s) directly from these central services without the need to log in to each unit individually.


We define firewalls in to 3 main categories -

Entry Level

SonicWall TZ SOHO - TZ 570, Sophos SG/XG/XGS 85 - 126, WatchGuard T15 - T55, Fortigate 30-50 D/E/F

Mid Range

SonicWall TZ600 - NSa 3700, Sophos SG/XG/XGS 135 - 2300, WatchGuard T70 - M290, Fortigate 60-90 D/E/F

    Performance

    SonicWall NSa 4650 - NSa 6700, Sophos SG/XG/XGS 310 - 4500, WatchGuard T370 - M5800, Fortigate 100-300 D/E/F

     

    WHAT ELSE DO YOU GET?

    Coupled with our central management and backup systems you also get a range of support options depending on the service that you require: -

    Bronze

    Hours – Work requested on an ad-hoc basis, Included support hours – 0 per month, Daily Remote Configuration Backup, Monthly Management Reporting on Firewall performance

    Silver

    Hours – 9am to 5pm 5 Days a week, Included support hours – 1 per month, Response time after initial support request of 4 working hours, Diagnosis & Fix Time of 2 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Weekly & Monthly Management, Reporting on Firewall performance

    Gold

    Hours – 9am to 5pm 7 Days a week, Included support hours – 2 per month, Response time after initial support request of 2 working hour, Diagnosis & Fix Time of 1 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance

    Platinum

    Hours – 24 hours 7 Days a week, Included support hours – 4 per month, Response time after initial support request of 1 working hour, Diagnosis & Fix Time of 12 hours, Configuration / policy change response time after request of 4 working hours, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance

    Support Service
    Firewall Device

    Payment & Security

    Payment methods

    • American Express
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    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa

    Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

    The Tech Geeks Monthly Cyber Security Monitoring & Reporting
    The Tech Geeks

    The Tech Geeks Monthly Firewall Support

    From $38.50 AUD

    So you have your new firewall in place and you have internet access. Everyone is happy, but you have that niggling feeling that maybe not every service is configured as it could be and are you truly protected.


    Installing a firewall is just the start of your network security journey. Correct and ongoing configuration is required to make the most of the services you have enabled and to help protect against zero day attacks, like ransomware and other daily changing risks.


    Do you have all of the skills to make sure your network is protected as it can be?


    THERE IS A SOLUTION!

    We have provided service and support to thousands of customers through the years and know our stuff! We offer monthly support contracts that give you a telephone and email contact backed by a robust Service Level Agreement and agreed response times.


    It is like having your own specialist security team!


    HOW DOES IT WORK?

    Each firewall that we manage for a customer is plugged in to our central control servers (where the vendor allows for central management software – else this done manually). These systems back up each device regularly, collect live streamed data from them and provide regular reporting. You can also configure and manage your firewall(s) directly from these central services without the need to log in to each unit individually.


    We define firewalls in to 3 main categories -

    Entry Level

    SonicWall TZ SOHO - TZ 570, Sophos SG/XG/XGS 85 - 126, WatchGuard T15 - T55, Fortigate 30-50 D/E/F

    Mid Range

    SonicWall TZ600 - NSa 3700, Sophos SG/XG/XGS 135 - 2300, WatchGuard T70 - M290, Fortigate 60-90 D/E/F

      Performance

      SonicWall NSa 4650 - NSa 6700, Sophos SG/XG/XGS 310 - 4500, WatchGuard T370 - M5800, Fortigate 100-300 D/E/F

       

      WHAT ELSE DO YOU GET?

      Coupled with our central management and backup systems you also get a range of support options depending on the service that you require: -

      Bronze

      Hours – Work requested on an ad-hoc basis, Included support hours – 0 per month, Daily Remote Configuration Backup, Monthly Management Reporting on Firewall performance

      Silver

      Hours – 9am to 5pm 5 Days a week, Included support hours – 1 per month, Response time after initial support request of 4 working hours, Diagnosis & Fix Time of 2 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Weekly & Monthly Management, Reporting on Firewall performance

      Gold

      Hours – 9am to 5pm 7 Days a week, Included support hours – 2 per month, Response time after initial support request of 2 working hour, Diagnosis & Fix Time of 1 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance

      Platinum

      Hours – 24 hours 7 Days a week, Included support hours – 4 per month, Response time after initial support request of 1 working hour, Diagnosis & Fix Time of 12 hours, Configuration / policy change response time after request of 4 working hours, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance

      Support Service

      • Bronze
      • Silver
      • Gold
      • Platinum

      Firewall Device

      • Entry Level
      • Mid Range
      • Performance
      View product