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The Tech Geeks Monthly Firewall Support


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Standard - $15 or Express - $20

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So you have your new firewall in place and you have internet access. Everyone is happy, but you have that niggling feeling that maybe not every service is configured as it could be and are you truly protected.


Installing a firewall is just the start of your network security journey. Correct and ongoing configuration is required to make the most of the services you have enabled and to help protect against zero day attacks, like ransomware and other daily changing risks.


Do you have all of the skills to make sure your network is protected as it can be?


THERE IS A SOLUTION!

We have provided service and support to thousands of customers through the years and know our stuff! We offer monthly support contracts that give you a telephone and email contact backed by a robust Service Level Agreement and agreed response times.


It is like having your own specialist security team!


HOW DOES IT WORK?

Each firewall that we manage for a customer is plugged in to our central control servers (where the vendor allows for central management software – else this done manually). These systems back up each device regularly, collect live streamed data from them and provide regular reporting. You can also configure and manage your firewall(s) directly from these central services without the need to log in to each unit individually.


We define firewalls in to 3 main categories -

Entry Level

SonicWall TZ SOHO - TZ 570

Sophos SG/XG/XGS 85 - 126

WatchGuard T15 - T55

Fortigate 30-50 D/E/F

Mid Range

SonicWall TZ600 - NSa 3700

Sophos SG/XG/XGS 135 - 2300

WatchGuard T70 - M290

Fortigate 60-90 D/E/F

Performance

SonicWall NSa 4650 - NSa 6700

Sophos SG/XG/XGS 310 - 4500

WatchGuard T370 - M5800

Fortigate 100-300 D/E/F

WHAT ELSE DO YOU GET?

Coupled with our central management and backup systems you also get a range of support options depending on the service that you require: -

Bronze

Hours – Work requested on an ad-hoc basis


Included support hours – 0 per month


Daily Remote Configuration Backup


Monthly Management Reporting on Firewall performance

Silver

Hours – 9am to 5pm 5 Days a week


Included support hours – 1 per month


Response time after initial support request of 4 working hours


Diagnosis & Fix Time of 2 Working Days


Configuration / policy change response time after request of 1 working day


Daily Remote Configuration Backup


Firewall Management


Remote Firmware Upgrade


Remote VPN Support


Weekly & Monthly Management

 Reporting on Firewall performance

Gold

Hours – 9am to 5pm 7 Days a week


Included support hours – 2 per month


Response time after initial support request of 2 working hour


Diagnosis & Fix Time of 1 Working Days


Configuration / policy change response time after request of 1 working day


Daily Remote Configuration Backup


Firewall Management


Remote Firmware Upgrade


Remote VPN Support


Daily, Weekly & Monthly Management


Reporting on Firewall performance

Platinum

Hours – 24 hours 7 Days a week


Included support hours – 4 per month


Response time after initial support request of 1 working hour


Diagnosis & Fix Time of 12 hours


Configuration / policy change response time after request of 4 working hours


Daily Remote Configuration Backup


Firewall Management


Remote Firmware Upgrade


Remote VPN Support


Daily, Weekly & Monthly Management


Reporting on Firewall performance

HOW MUCH DOES IT COST?

Price is dependent on the physical appliance that you need to be supported. Please do check with us first, as it will also depend on your network complexity and discounts are available for multiple devices supported.

Monthly

Entry Level - $35 + GST
Mid Range - $60 + GST

Performance - $85 + GST

Monthly

Entry Level - $70 + GST
Mid Range - $185 + GST

Performance - $340 + GST

Monthly

Entry Level - $150 + GST
Mid Range - $270 + GST

Performance - $500 + GST

Monthly

Entry Level - $235 + GST
Mid Range - $380 + GST

Performance - $730 + GST