The Tech Geeks Firewall Support

We are just not quite the same as many of the other online stores.  I know it is easy to say that, but we just aren't.

The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

Let us take the strain out of your new firewall configuration. We will pre-configure your firewall and ship it to you ready for installation in to your network.

Choose the option which best suits your needs.

Hourly Firewall Technical Support
Many customers use this service as and when needed, to gain support and advice on specific network requirements, VLANs, VPN configurations or security checkups.

Basic Firewall Pre-Configuration
This option is best for simple setups and includes - firewall activation, registration and firmware updates.   Set up of all the security services and creation of a profile that will fit your network needs.   Once the initial configuration is done, the unit will be shipped to site for you to plug in.   The Tech Geeks will be on hand for up to a further 30 minutes to work through any last minutes changes or issues.

Standard Firewall Pre-Configuration
This option is best for those wanting a little more hands on help and includes - firewall activation, registration and firmware updates.   Set up of all the security services and creation of a profile that will fit your network needs.   Once the initial configuration is done, the unit will be shipped to site for you to plug in.   The Tech Geeks will be on hand for up to a further 1 hour to work through any changes needed in the first 7 days of the install. 

Advanced Firewall Pre-Configuration
This option is best for more complicated setups and generally needed for rackmount appliances and includes - firewall activation, registration and firmware updates.   Set up of all the security services, VLANs, VPNs and creation of a profile that will fit your network needs.   Configuration time is limited to a maximum of 3 hours. Once the initial configuration is done, the unit will be shipped to site for you to plug in.   The Tech Geeks will be on hand for up to a further 2 hour to work through any changes needed within the first 14 days of the install.