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Trend Micro: TMRM Scheduled Maintenance for Database Upgrade

Trend Micro Remote Manager Systems Upgrade
June 18, 2021

Details:
Trend Micro will be performing a Scheduled Maintenance on Trend Micro Remote Manager (TMRM) for database upgrade during the following time period:  

Region:
United States, Latin America Regions, APEC, Others
Date and Time (UTC+8) Los Angeles Berlin Tokyo
2021/07/10 19:00 Sat 04:00 Sat 13:00 Sat 20:00  

Region:
Europe, Middle East, Africa
Date and Time (UTC+8) Los Angeles Berlin Tokyo
2021/06/26, 10:00 Fri 19:00 Sat 04:00 Sat 11:00  

Maintenance Type: Service Upgrade Impact on Service:
There will be a 10-minute service downtime during the maintenance period and customers/partners will encounter the following:
Trend Micro Remote Manager (TMRM) console will not be accessible during this time including the BP portal for OLR TMRM registration page.
Users will encounter “Internal Server Error” when they log in to the console.
Data synchronization between TMRM and integrated products will be stopped during this time including the related tasks such as reporting & notification. Services will continue to synchronize data after the maintenance period ensuing no data loss.
TMRM’s RMM (Kaseya, Automate, Datto) and PSA (ConnectWise, AutoTask) function will not work.
TMCM will not be able to register TMRM service.

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