What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Extend My Wireless

I am sure you have a lot more questions! Don't worry we will do our best to answers as many as we can and this page is pretty long, but filled with loads of info and videos to help. If you would prefer one of our team to work out the right solution for you, please just jump to the bottom of the page and fill out the form.

Sophos XGS 108 By Sophos - Buy Now - AU $665.09 At The Tech Geeks Australia

First Step - Check Your Ethernet Adpater

Let's first talk about your Starlink install. If you have the rectangle dish (Gen 2), then you will notice that your Starlink wireless router doesn't have an ethernet port. For all of the solutions below, you will need to get the optional ethernet adapter from Starlink, which can be found here.

If you have a Gen 1 Starlink you should have a a port labelled AUX, or if you have a Gen 3, then you also have a spare ethernet port, so don't need the adapter.

Not sure how all the bits you received from Starlink fit together - This video should get you going in the right direction.

One of the most common questions we get asked is, "How do I extend my Starlink connection?"

When that question is asked, we first like to find out which of the following you are trying to achieve. Please note that these solutions won't give you stronger 3G/4G/5G connections. That is a different technology. The solutions below are for extending the wireless coverage of your current internet connection.

Please do also bear in mind that the following materials can massively decrease the distance wireless will travel along with the speed performance. It is important to understand a little more about the location you are wanting to increase wireless in and the makeup of any walls, floors or objects between buildings, before you can choose the right solution for you.

Metal
Blue Stone
Concrete
Dense Fooliage & Trees
Solid Wood beams and panels

You want to be able to use a wireless device (laptop, phone etc) over a greater distance than is being covered already by the solution you have in place.
In this instance, you would normally have a wireless router or access point already setup (possibly just your Starlink router) up and you are finding you have dead spots, or it does not reach as far as you would expect / need it to. Have a read below of the section - Extend my Wireless - To cover a greater area for more information on how to improve your setup. This as been split in to two sections. One covering mesh and extenders, the other using ethernet cabled wireless access points.

You want to be able to use wireless in a separate property / location - for example a shed, granny flat or garage that is not physically possible (or not cost effective) to connect using a physical ethernet cable.

This does have a little cross over with the question above. It is often thought that by increasing the power of a wireless access point, it will cover a greater area and therefore "allow" the signal to reach another building. Although in some instances this may work, various factors including physical distance and building materials used, play a significant role in performance. Creating a wireless bridge is often the most reliable and consistent way to approach this and will work for connections from 10m to several kilometers. This option can be extended to join multiple locations together in what is called a Point to Multi Point Wireless Bridge. Have a read of the section below - Extend my wireless - To another location, for more information.

Each one of these have a slightly different approach, but we hope to lay out solutions for all in the page below. Remember, if you are not sure, need some extra help or are just a little lost and need some direction, we are on hand to help. Give us a call (1300 910 949), start up a webchat (bottom right hand corner) or fill in the form (right at the bottom of the page)

The power of more

In these two sections we are only going to focus on how to extend the wireless, inside and directly outside your property that already has wireless or needs it.

It is first important to note that wireless is actually about density not distance. We can often think that if we get a really powerful access point, we can then use that wireless on our devices, ie a laptop or a mobile over a greater distance. Unfortunately, the weakest link is the receiving device as it often only has a small antenna.

Maybe think of it as an adult and a child playing soccer. The adult kicks the ball as hard as they can and tells the child to run after it. Once it stops, they need to kick it back to the adult. It is just not possible as the child can't kick as far as the adult. This is the same in the wireless world. The signal can be transmitted a long distance, but the receiving device is so much weaker it can't send the data back, so it won't work until it gets closer

To fix this issue we need to add more access points, which will in turn give us better coverage and better speeds as more devices will be closer to an access point.

As part of your Starlink setup you would have received a wireless router. In most instances this would have come without an ethernet port and probably will not cover as much of an area with wireless that you need it to. To create the best solution, we would recommend purchasing the ethernet adapter from Starlink and replacing the router.

The best solution is to add in wireless access points, ideally hardwired, using Cat6 ethernet cable back to your new router or switch. We would suggest an access point per level, as a minimum, and ideally an access point every 20m throughout. This will give you the best wireless connectivity. If you have brick or concrete interior walls then this may need to be every 10m.

If you are looking to cover an outdoor space, then use an outdoor wireless access point mounted to the outside of your property for the best results. Do remember though that the coverage will be dependent on the device connecting, so we would suggest it will cover no more than about 50 - 70m.

It may not be possible for you to run ethernet cables inside your property, maybe it is a rental, or you don't want the additional cost or trouble.

Depending on the makeup of your walls, their thickness and the materials used, you may find that an extender like the TP-Link RE650 may do exactly what you need.

If you need to cover a larger inside area over a couple of levels, or possible get outside or maybe to another building if it is close (less than 10m) then creating a wireless mesh will certainly be a great option to consider.

This video walks through how extenders and mesh networks can work and be setup with your Starlink router and what materials to look out for that will reduce your wireless coverage. You will also find some purchase options list below in the What do I need to order? - Wireless Mesh and Extenders section.