UICARE-ECS-Core-D - Ubiquiti UI Care Five-Year Extended Replacement Protection for ECS-Core

The Ubiquiti UI Care UICARE-ECS-Core-D is a five-year extended replacement protection plan designed for the Ubiquiti UniFi Enterprise Campus Switch Core (ECS-Core). It extends the replacement protection period of your qualifying device to five years, giving you long-term confidence in the hardware at the heart of your network. Please note this is a new sales only item and, once approved, it cannot be reversed or credited.

The ECS-Core is a 3.2 Tbps high-density 100G Layer 3 Etherlighting™ core switch with MC-LAG support for high availability system design. Protecting it with UI Care means that if the unit fails from a manufacturing defect, you benefit from expedited replacement and priority RMA support for five years.

Key Features

• Five-year coverage – extends replacement protection on the qualifying ECS-Core to five years.
• Expedited replacement – your replacement ships before the returned item is inspected, so you receive it before Ubiquiti receives your original.
• Priority RMA support – RMA tickets are prioritised end to end.
• Free return shipping – a prepaid shipping label is included with your replacement.
• Request replacements online via the Ubiquiti RMA portal, with replacement available as soon as the next business day.
• Continuity of cover – once a replacement is shipped, it becomes the covered product for the remainder of the plan term.

About the Covered Product: ECS-Core

• (32) 100G QSFP28 ports (100G/40G) plus (1) 1 GbE RJ45 port
• 6.4 Tbps switching capacity, 3.2 Tbps total non-blocking throughput and 2.8 Bpps forwarding rate
• (2) hot-swappable 550W AC/DC power modules and (5) hot-swappable fan modules
• 1U full-depth rack-mount form factor with a 1.3" LCM touchscreen
• NDAA compliant and managed through the UniFi Network application

Ideal for: IT managers, network administrators, system integrators and MSPs deploying UniFi Enterprise campus, data centre or aggregation networks who want extended hardware protection and minimal downtime on a mission-critical core switch.

Compatible Products

Ubiquiti Enterprise Campus Switch Core (ECS-Core) – the qualifying device this UI Care plan is designed to cover.

FAQs

What does UICARE-ECS-Core-D cover?
It extends replacement protection on a qualifying ECS-Core to five years, with expedited replacement, prioritised RMA tickets and prepaid return shipping.

Do I need to send my faulty unit back before I receive a replacement?
No. With UI Care, the replacement ships before inspection, and a prepaid label is included so you can return the original device free of charge.

Can I add UI Care after buying my ECS-Core?
UI Care plans are only available at the time the corresponding product is purchased and cannot be bought retroactively.

Will I receive a brand-new unit as a replacement?
Replacement products may be refurbished or new at Ubiquiti's sole option. If the covered product has been discontinued, a functionally comparable replacement is supplied.

Does the ECS-Core require a particular rack type?
For optimal support, the ECS-Core requires a 4-post rack, or a centre-mount bracket or cantilever shelf on 2-post racks.