UICARE-UVC-AI-360-D - Ubiquiti UI Care Extended Coverage for AI 360 Camera

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The Tech Geeks, under their parent company Twelve Times (Worldwide) Pty Ltd trade in Australia, New Zealand and the United Kingdom.

This allows us to purchase stock from suppliers from locations where they have it available.    We are then able to import those products directly, along with providing localised Warranty and Replacement as required.

We only list items that we know have been, or are about to be released to us and since we purchase only in small batches these are often flown in on short time frames.

We list on each product our expected shipments and ones that we have already sent out to customers.   Please use these dates as a guideline as we always suggest 14-21 days just to allow for air freight or customs hold ups.

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The UICARE-UVC-AI-360-D is Ubiquiti's UI Care extended warranty service designed specifically for the UniFi AI 360 camera (UVC-AI-360). This premium support plan extends your device protection to five years, providing peace of mind and priority service throughout the life of your surveillance equipment.

Ideal for: Businesses and organisations deploying UniFi AI 360 cameras who require enhanced protection, minimised downtime, and priority replacement support for their critical surveillance infrastructure.

Key Features

• Five-year extended coverage – Extends replacement protection from the standard warranty to a full five years
• Expedited replacement service – Receive your replacement device before returning the faulty unit, minimising downtime
• Priority support – RMA tickets are prioritised end-to-end for faster resolution
• Free return shipping – Prepaid shipping labels included with replacement units for hassle-free returns
• Next business day dispatch – Replacement units shipped as soon as the next business day
• Unlimited replacement protection – Comprehensive coverage for the duration of the plan

UI Care is designed to support critical deployments where camera uptime is essential. Rather than waiting for standard RMA processing, UI Care customers receive their replacement camera first, allowing them to maintain continuous surveillance coverage whilst returning the defective unit at no additional shipping cost.

Compatible Products

UniFi AI 360 Camera (UVC-AI-360)
This UI Care plan is exclusively designed for the UniFi AI 360, an indoor/outdoor 2K PoE camera featuring pan-tilt-zoom functionality and complete 360° surveillance coverage. The AI 360 offers smart detections for people, vehicles, and animals, integrated two-way audio, 9-metre infrared night vision, and IPX4 weatherproofing when covered. The camera delivers 4MP video at 30 FPS with a 360° field of view and includes IK08 tamper resistance for enhanced security.

Please note that UI Care plans must be purchased at the time of the corresponding product purchase and cannot be added retroactively to existing devices.